Quick answer
For eligible CNCartGo checkout orders, payment is available through Stripe cards, digital wallets and supported local methods, or Wallet Balance Payment. The options, currency, limits and verification steps depend on your account and order and are shown at checkout. A bank card paid through Stripe is a card payment, not a separate guaranteed payment route. For buying-agent orders, the product purchase and international shipping are paid at different stages.
Payment methods to check at checkout
- Cards through Stripe. Review the card options displayed for your order and complete any issuer or 3-D Secure verification. Card acceptance depends on the account, order and applicable checks.
- Wallets and local methods through Stripe. Eligible options can include Apple Pay, Google Pay, Link, Alipay, WeChat Pay and supported local methods. Availability varies; use only the options actually shown at checkout.
- Wallet Balance Payment. Review the available balance and the payment instructions in your account. Check any top-up, combined-payment or refund terms before relying on a balance. Wallet Balance does not remove account or order checks or guarantee a successful payment.
Choose a method for the order you are paying
Occasional buyers can compare the methods shown for a particular order without assuming that a stored balance is required. Check the amount and charge currency before approval, then keep the order reference and payment receipt.
Multi-order buyers should keep a separate payment record for each order, whether using a card, a digital wallet or Wallet Balance. Confirm which order a payment covers and whether international freight is still outstanding. A balance payment is not evidence that every order or shipment has been paid.
Buyers whose card has already failed should check the order status and the payment-provider or bank record before trying another charge. If a payment is pending or its status is unclear, ask the relevant provider and support to clarify it. Topping up a balance is not a fix for an unexplained payment failure or a way around verification.
What to check when a card payment fails
A failed checkout message can relate to payment availability, billing details, issuer controls, verification, an account check or the order state. The message alone may not identify the cause. Save the exact error and check whether the bank shows no charge, a pending hold, a reversal or a completed payment. Follow the official verification instructions and contact the issuer or platform support as appropriate before making another payment.
Currency, conversion and the fee
Confirm the order currency and final amount at checkout. The payment provider or card issuer may apply conversion or other charges; review the terms shown for your method. For CNCartGo buying-agent orders, the shopping service fee is currently 6–15% of the product order value. Review the applicable fee in the order quote before paying rather than treating it as a payment-provider charge.
Separate the purchase payment from shipping costs
For buying-agent orders, the first payment covers the products, seller-to-warehouse delivery and the service fee. International freight is separate: it is confirmed after the goods reach the warehouse and the parcel is measured, using the actual or volumetric weight applicable to the selected route, and is paid before dispatch. Confirm any requested inspection, repacking, storage or special-handling charges. Check the shipment terms for destination taxes or handling costs rather than assuming the purchase payment covers them.
Compare the displayed methods for the same order
Start with the same order reference, product selection, amount and currency when comparing payment options. A card or digital wallet may require verification, while Wallet Balance requires sufficient eligible funds and the account instructions to be followed. Check the confirmation returned for the method you use and make sure it matches the order. Do not make a second payment solely because the order screen has not yet changed.
Choose based on the available methods and their displayed terms, not a promise of fewer failures. The buying-agent service fee and international freight are separate from any payment-provider charges. If a payment is rejected or remains unclear, resolve its status before changing methods.
Payment status checks before the next step
- Declined authorisation. Read the error, check the entered details and ask the issuer or platform support what action is required. Do not assume a particular cause or follow a fixed number of retries.
- Pending hold already showing. Compare the bank record with the order and contact the payment provider or support if needed. Clarify the original attempt before submitting another charge.
- Order created but unpaid. Confirm the current order status, amount and any displayed deadline. If the bank shows a completed payment, provide the receipt to support before paying again.
- Insufficient Wallet Balance. Review the available balance and the payment options offered for that order. Follow the displayed top-up or combined-payment instructions if available; do not assume they are offered for every account.
From purchase payment to warehouse and dispatch
After purchase payment is confirmed, follow the procurement and domestic-delivery updates for the order. At warehouse receipt, check the recorded items, quantities and any requested inspection results before preparing the shipment. Storage is free for the first 100 days from the date the order is marked "Received"; days 101–200 cost USD 0.10 per parcel per day. The maximum is 200 days in total. After 200 days, the parcel is treated as automatically destroyed and cannot be recovered or shipped. Confirm the measured parcel, eligible route and international freight, then pay the confirmed shipping charge before dispatch. Use the estimate shown for your route and destination; shipping payment alone does not confirm carrier handover.
Information to provide when asking for help
- The product URL, exact variant, quantity and order reference, if an order already exists.
- The payment method used or the methods displayed for the order, and the requested amount and currency.
- The exact error, attempt time and current payment status; redact passwords, one-time codes and full card details.
- The destination and any delivery deadline, so route availability and estimates can be reviewed.
Send the link to /en/buy/ to start, and review the payment policy and service fee pages for the current terms. Related reading: payment methods for international buyers and six common reasons a Taobao payment fails.
