Direct answer: For a Taobao, 1688, or JD.com purchase, the fastest route is to send the product link, variant, quantity, destination country, and any payment or shipping error through the product quote form. CNCartGo can then review the item, payment route, warehouse handling, restrictions, and shipping options.
Direct channels
General and buyer support: [email protected]
Include the platform, product URL, destination country, and a screenshot of any payment or checkout message.
Editorial corrections: [email protected]
Include the article URL and the source or evidence for the correction.
Partnerships and press: [email protected]
Privacy and data: [email protected]
WhatsApp: +44 7394 471496. Use the quote form when a product link and destination need review.
Before you write
- Product or buying-agent request: CNCartGo provides eligible product-link and parcel-forwarding support through the quote flow. We cannot manage an order placed with an unrelated third-party agent or seller.
- Order tracking: include the CNCartGo quote or warehouse reference if you have one. We cannot access tracking for an unrelated platform order.
- Customs: rules vary by destination and change often. Confirm the final treatment with the destination customs authority.
- Restricted items: send the product link before payment when the item may contain a battery, liquid, branded material, food, medicine, or another controlled category.
What to include in a quote request
- Exact product URL and SKU or variant.
- Quantity and target destination country or postal code.
- Desired currency and any delivery deadline.
- Payment, seller, or shipping screenshots when a checkout step failed.
Start a product quote or open the shipping calculator.
Address and returns
The public contact address is for correspondence only and does not accept parcel returns. A warehouse or return address is provided only when it is relevant to a confirmed service request. Email first so the correct instructions can be issued.
