Direct answer: Start an eligible Taobao, 1688 or JD.com product request through the product-link entry. For an item or shipping review, email [email protected] with the product link, variant, quantity, destination country or postal code, and any payment or shipping error. Product eligibility, warehouse handling, route availability and charges must be confirmed before purchase.
Direct channels
General and buyer support: [email protected]
Include the platform, product URL, destination country, and a screenshot of any payment or checkout message.
Editorial corrections: [email protected]
Include the article URL and the source or evidence for the correction.
Partnerships and press: [email protected]
Privacy and data: [email protected]
WhatsApp: +44 7394 471496. Include the product link and destination when asking for a review.
Before you write
- Product or buying-agent request: CNCartGo provides eligible product-link and parcel-forwarding support through its product request and support channels. We cannot manage an order placed with an unrelated third-party agent or seller.
- Order tracking: include the CNCartGo quote or warehouse reference if you have one. We cannot access tracking for an unrelated platform order.
- Customs: rules vary by destination and change often. Confirm the final treatment with the destination customs authority.
- Restricted items: send the product link before payment when the item may contain a battery, liquid, branded material, food, medicine, or another controlled category.
What to include in a quote request
- Exact product URL and SKU or variant.
- Quantity and target destination country or postal code.
- Desired currency and any delivery deadline.
- Payment, seller, or shipping screenshots when a checkout step failed.
Start a product request, email an item and shipping review request, or open the shipping calculator.
Do not send passwords, one-time codes, full card numbers or identity documents in an initial enquiry. A request is not a confirmed purchase or a guaranteed shipping quote.
Address and returns
The public contact address is for correspondence only and does not accept parcel returns. A warehouse or return address is provided only when it is relevant to a confirmed service request. Email first so the correct instructions can be issued.
Last reviewed: September 5, 2026. Marketplace rules, fees and shipping coverage change over time; check the live pages for current terms.