1.Why are some shipping options unavailable at checkout?
For international shipping, certain types of products are subject to strict restrictions. Once your order status changes to [In Stock], if the product is subject to shipping restrictions or cannot be shipped to certain regions, we will provide an explanation in the [Reason for Restriction] field.
Please note:
If you are familiar with the product's characteristics and shipping restrictions, you may contact our online customer service to verify with the logistics provider whether shipping restrictions can be lifted for items subject to such restrictions. However, please note that once the shipping restrictions are lifted, you will be solely responsible for any customs-related risks associated with the shipment.
II. Why can't items already in stock be shipped together?
If some items in my warehouse are subject to shipping restrictions, they will also be restricted when submitting a shipping label for the entire shipment.
III. Small-volume liquids, medications, and similar items should be shipped together with other goods-what is the limit?
We recommend that these items make up no more than 10% of the total contents of the package.
IV. Why do some items need to be shipped separately?
For proper packaging or to reduce the parcel's volumetric weight, items with a single side length of 70 cm or more must be packed separately. For detailed size restrictions by shipping route, please click the link to view.
V. What Are the Benefits of Consolidated Shipping?
If you consolidate multiple items purchased through a proxy service into a single shipment, we not only provide professional packaging support but can also help you save a significant amount on international shipping costs compared to sending them separately.
Taking EMS Express Mail Service as an example, the cost for shipping to Singapore is 115 RMB for the first 500g, 33 RMB for each additional 500g, and an 8 RMB customs clearance fee.
Suppose you have three packages weighing 700g, 1100g, and 1600g respectively:
1. If you choose to ship them separately, the total international shipping cost would be 568 yuan.
Total international shipping cost = (115 + 33 + 8) + (115 + 33 × 2 + 8) + (115 + 33 × 3 + 8) = 568 yuan
2. If you choose consolidated shipping, you only need to pay 321 yuan in international shipping fees.
Total package weight: 700g + 1100g + 1600g = 3400g
Total international shipping fee = 115 + 33 × 6 + 8 = 321 yuan
3. As shown above, if you choose consolidated shipping, you will save 247 yuan on international shipping fees (568 – 321 = 247 yuan).
4. Taking forwarding as an example, using the [Cost Estimator] makes calculating shipping fees much clearer.
VI. What are the restrictions on shipping counterfeit goods, prohibited items, liquids, pastes, food, DVDs, and medications?
Our shipping recommendations are based on general shipping experience; we are not responsible for any customs seizures. Due to customs restrictions, we do not ship tobacco, alcohol, medications, or prohibited items. According to air transport requirements, food, liquids, granules, and pastes must be certified as non-hazardous; we recommend against shipping large quantities of these items. For small quantities of sensitive items, you may mix them with general merchandise (such as clothing or shoes). For example, if a single bottle of cosmetics does not exceed 100ml and the total volume in a single package does not exceed 200ml, we may be able to assist with shipping.
Please click the link below to view specific shipping restrictions. If you have any questions, please contact our online customer service promptly. Thank you!
